Dear Mr. Cook:
I'm a blind computer user. I suppose when you get right down to it that's not all I am since I'm a husband and father, a professor, a writer, a guide dog lover, and a baseball fan. But for the purposes of this blog post I'm a blind computer user. I write you here, publicly, because the latest upgrade to Apple's Mac operating system--Mavericks 10.2.9 has a serious bug: it has wiped out the capacity of the Mac's screen reader app (known as VoiceOver) to read iBooks.
If you're blind and like me you've made the switch to Macs from PCs, this is a disaster. Over the course of the past week I've put in several calls to Apple support. The best I've heard is that engineers are aware of the bug. But no one can say when it will be fixed.
I ask you to think about all the blind people who have embraced Apple technology over the past five years ever since you introduced built in accessibility features. This bug prevents me from reading books, volumes I purchased believing in the solidity of Appke's commitment to the blind.
Please get me my books back.